The Maui Police Department needs the public’s help in providing information on anyone who is reported unaccounted for and whose name is on this list, but know the person can be accounted for. To view the list online, please visit www.mauinuistrong.info/unaccountedfor.
If you recognize a name on the list and know the person to be safe, or if you have additional information about the person that may help locate them, please contact the FBI at (808) 566-4300 or HN-COMMAND-POST@ic.fbi.gov as soon as possible.
Loved ones wishing to report an unaccounted individual are asked to email email@example.com and provide the following information:
For those seeking information regarding loved ones or those who are unaccounted for, the Family Assistance Center (FAC) is located at the Hyatt Regency’s Monarchy Ballroom, 200 Nohea Kai Drive in Lahaina. It is open daily from 10 a.m. to 8 p.m. Agencies and organizations currently available at the FAC include:
Aug. 24, 2023 - FIRE UPDATE
SHELTERS, HOUSING, and FINANCIAL AID
Over 2,900 individuals are sheltered at 12 hotel locations around Maui, in coordination with the American Red Cross (ARC). Nearly 170,500 meals have been served to date by the Salvation Army and ARC at shelters throughout the disaster response. The current shelter locations include:
A non-American Red Cross Shelter is available at the Four Seasons Maui at 3900 Wailea Alanui Drive in Wailea. Individuals housed at this shelter are not included in the above statistic.
To qualify for shelter and financial assistance, you must first register with the Federal Emergency Management Agency (FEMA). This can be done at a joint Disaster Recovery Center that operates daily from 8 a.m. to 7 p.m. at the University of Hawai‘i Maui College, 310 W. Ka‘ahumanu Ave., Pilina Building, Kahului. You can also call 1-800-621-3362, visit disasterassistance.gov, or apply through the FEMA smartphone application.
An additional FEMA Disaster Recovery Center will fully open Friday, 8/25 at Hannibal Tavares Community Center, 91 Pukalani St. in Makawao. Similar services are available daily from 8 a.m. to 7 p.m.
To date, over 10,000 FEMA assistance registrations have been received, with nearly $13.2 million in federal housing and individual assistance provided.
The American Red Cross (ARC) is additionally offering financial assistance for survivors of the Maui wildfires whose primary residences were destroyed or sustained eligible structural damage. While over 1,000 survivors have been contacted, only 20% of those have responded. A response is required to receive these benefits, so those who applied for FEMA assistance are urged to respond to ARC contact attempts. These ARC contacts will not ask for personal information, with contact coming via email, text, or phone. If you have not been contacted, additional appointments will be made available, with scheduling details next week. For more information, call the American Red Cross at 1-800-733-2767.
The State Department of Human Services announced an additional 250 Air BnB units are available to displaced residents or families on Maui for 21-day stays. Go to Lahaina Gateway Center, through 8/25 from 10 a.m. to 4 p.m., to pre-register.
Landlords, management companies, and homeowners from across the state have offered to rent more than 900 houses, apartment units and rooms immediately to the thousands of Maui residents who lost their homes to the wildfires. For assistance call (808) 587-0469 weekdays from 8 a.m. to 4:30 p.m. or email firstname.lastname@example.org
Home, Business, Physical, and Economic Injury disaster loans are available from the U.S. Small Business Administration (SBA) as a result of impacts from the Maui wildfires. For more information, please visit sba.gov/hawaii-wildfires
Applicants may also call SBA’s Customer Service Center at (800) 659-2955 or email email@example.com for more information on SBA financial disaster assistance.
Hawai‘i Department of Commerce and Consumer Affairs will be temporarily waiving registration fees for businesses affected by the wildfires. The waiver is in effect through 12/31/2023, and applies to fees for obtaining certificates of good standing and copies of business registration documents filed with the division.
The Maui County Division of Motor Vehicles and Licensing office at 110 Ala‘ihi St. in Kahului will be open Saturday, 8/26. These weekend appointments are available from 8 a.m. to 12:15 p.m. and are reserved for individuals completing a single transaction for themselves. Walk-ins will be available from 8 a.m. to 10:30 a.m. for wildfire survivors. To make an appointment, visit bit.ly/MauiDMVbooking
For more information, call (808) 270-7363.
The Maui Bus “West Maui Express” Route #29 will provide hourly service between Kapalua, the Queen Ka‘ahumanu Center, and Ka‘anapali beginning daily at 5:30 a.m. For the exact route schedule, please visit www.mauicounty.gov/bus
or use the free Maui Bus app. The following Maui Bus routes are still suspended until further notice:
The Maui County Department of Transportation also announced that all Maui Bus fares for the Maui Bus Fixed Route, ADA Paratransit, and Commuter Service have been suspended due to the ongoing emergency until further notice.
Maui Economic Opportunity Human Services and Maui Bus ADA Paratransit buses resumed trips to, from, and within West Maui. Buses will not be traveling to restricted areas. The Human Services system provides rides for low-income and rural residents, kupuna, youth, persons with disabilities and those living outside the paratransit service area without charge to doctor’s appointments, dialysis, youth centers after school, employment and other destinations. Human Services buses run 6 a.m. to 8 p.m. Monday to Saturday depending on destination and type of service. Paratransit buses run every day, including holidays, from 5:30 a.m. to 10 p.m., depending on the location, in conjunction with Maui Bus routes. Both services require riders to be registered and approved prior to making a reservation. Applications are found at https://www.meoinc.org; reservations can be made by calling (808) 877-7651.
A free Ka’anapali Circulator Shuttle is available for people who are staying at any of the American Red Cross hotel shelters in West Maui, including the Hyatt Regency Maui, Outrigger Ka’anapali Beach Resort, Royal Lahaina, Honua Kai and the Westin Maui in Ka’anapali. The circulator shuttle runs in a continuous loop and is available daily from 10 a.m. to 7 p.m. It connects the shelters to various services located at the different hotels, including the Family Assistance Center, located at the Hyatt Regency Maui. The shuttle is being operated by Roberts Hawai‘i.
Effective 8/28, the Lana‘i ferry will be commence daily service connecting Ma‘alaea and Manele Bay, except for Sundays.
8/25 will be the final day for the old schedule: departing Ma‘alaea at 1 p.m., Manele at 3 p.m. For more information please visit go-lanai.com
Hawai‘i Department of Transportation (HDOT) and Federal Highway Administration are making $3 million available for recovery of West Maui infrastructure and traffic management, with a portion of this to be invested in a 30,000-foot dust screen around Lahaina, according to HDOT.
Late-night, vehicular access into Lahaina is limited to West Maui residents, first responders, and West Maui employees from 10 p.m. to 6 a.m. Evening roadblocks on Honoapi‘ilani Highway (Highway 30) are located at Ma‘alaea and Wahe‘e. All motorists may enter from 6 a.m. to 10 p.m. daily. The Maui Police Department will cite and tow vehicles parked at the Lahaina Bypass, where there are no-parking signs.
Uber is now working with the American Red Cross to provide rides (up to $40) to people in hotel shelters on Maui who do not have transportation options. To redeem the discount, riders must apply the promo code “MAUI23” in the Wallet section of their Uber app prior to requesting the ride, which is valid for UberX or UberXL.
FOOD, WATER, AND SUPPLY DISTRIBUTION / DONATIONS
FEED MY SHEEP MOBILE FOOD DISTRIBUTION SITES
Free laundry and drying services are being offered by Wash Pros Ka‘anapali at 2580 Keka‘a Drive in Lahaina. Drop off your clothes and pick them up two hours later. Available Tuesdays and Thursdays from 10 a.m. to 2 p.m.
In addition, the Maui Humane Society reports having distributed more than 17,000 pounds of pet food and supplies to pet owners affected by the wildfires. They continue to offer these goods, as well at veterinary services, at several distribution sites island-wide. Please visit mauihumanesociety.org for the latest distribution locations.
MEDICAL and NUTRITIONAL SUPPORT
Kaiser Permanente first aid stations are available at Hyatt Regency Lahaina, Maui Suites, Promenade Lower Level. Pharmacy courier services available. Open Monday through Friday, 9 a.m. to 4 p.m., and Saturday, 9 a.m. to 1 p.m. Closed Sundays. Maui Health services will also be available at the Hyatt Regency Lahaina through Saturday from 9 a.m. to 4 p.m.
A Supplemental Nutrition Assistance Program (SNAP) replacement benefit is available for recipients who experienced loss of food as a result of the recent wildfires. To apply for SNAP replacement benefits, please visit the Processing Center in your area or call the Public Assistance Information Line at 1-855-643-1643.
The Emergency Prescription Assistance Program (EPAP) helps uninsured people after disasters to be sure they still have the medicines and medical equipment they normally use to stay healthy. To enroll, call 1-855-793-7470 or visit https://aspr.hhs.gov/epap
for more information from the U.S. Dept. of Health and Human Services.
The Hawai‘i Department of Health launched a call center to connect impacted residents with non-emergency medical services, mental health support, and other services. Survivors can call (808) 586-4468, Monday through Friday from 7:45 a.m. to 4:30 p.m.
Hawaii CARES 988 is a 24/7 support service for help with crisis, mental health, and substance abuse. If you, a family member (including keiki), or someone you know needs confidential assistance with a trained crisis counselor, please call/text 988(TTY 711) or visit the National Suicide and Crisis Lifeline’s chat.
POWER and COMMUNICATIONS
Hawaiian Electric energized a second mobile substation in Lahaina area as crews work to restore a majority of serviceable West Maui customers by this weekend and continue to safely rebuild sections of the electric grid. Over 1,800 West Maui and Kula customers remain without power, with over 2,600 customers with unserviceable infrastructure.
When attempting to connect with loved ones in areas of low cell phone or internet connectivity, it is best to text not call. Though there is coverage in these areas, the capacity is still building, which can result in dropped calls. Maui County updates will continue to be aired daily at noon on local radio stations.
King Kekaulike High School reopened for freshman8/23, with sophomores, juniors and seniors returning 8/24. Four public schools in Lahaina were impacted by the wildfires and closed the morning of 8/8: King Kamehameha III Elementary, Princess Nahi‘ena‘ena Elementary, Lahaina Intermediate, and Lahainaluna High. The Kamehameha III campus was damaged to the point of disrepair, while the other three sustained wind damage. For State Department of Education information and resources to assist those impacted by the wildfires, please visit: bit.ly/HIDOE-West-Maui-Resources.
VISITORS TO MAUI
For malihini, or visitors, to Maui please refrain from visiting West Maui or Kula. We greatly appreciate your understanding as we allocate appropriate resources toward recovery efforts for these affected communities. This includes: Lahaina, Napili, Kaʻanapali, Kapalua, Kahana, Kula, and Honokawai. Other areas of Maui remain open and welcome to visitors.
RESOURCE HUB: Donation & Volunteer Information
An online, centralized hub to respond to the impacts of the Maui Wildfire Disaster is available at mauinuistrong.info. The County of Maui’s “Maui Nui Strong” site offers information on how to donate, volunteer, offer services, and locate support. It is administered through the County’s Office of Economic Development, and will be utilized to connect people to resources and services. For any additional questions, or to talk to a county representative regarding the Maui Wildfire Disaster, please call (808) 270-7285.
If you would like to directly receive Maui County press releases, and other official notifications, directly to your email inbox, please visit mauicounty.gov/list.aspx